Customer Service Representative I (18-0268)

Customer Service Representative I

Personnel Requisition No. 18-0268

Bartell Machinery Systems is a global leader in providing highly-engineered industrial manufacturing equipment for the Tire & Rubber, Oil & Gas, and Wire & Cable industries. An ISO 9001:2008 certified company, Bartell has delivered innovative solutions to leading manufacturers since our founding in 1940, with over 8,500 machines now installed worldwide. We offer the industry’s most advanced and proven tire bead machinery, systems for producing sub-sea oil & gas flexible pipe, and innovative wire & cable machines. Our products are fully designed and rigorously tested to optimize safety, production efficiency, operational reliability, and maximized asset lifecycle. We pride ourselves on setting new standards for quality, performance, and value in every machine we build. With generations of industry knowledge and engineering design experience coupled with our world-class sales and technical service network, Bartell’s employees are dedicated to providing you with state-of-the-art technologies capable of meeting your most advanced production needs. Please see application instructions at the bottom of this page to apply.

Position: Customer Service Representative I
Location/Department: Rome, New York / Sales/Marketing

The Position

This position is a member of the Sales/Marketing Department. The Customer Service Representative I will report directly to the Customer Service Manager.

Job Description

Primary Responsibilities

• Interface with customers via phone, fax, mail, e-mail and internet. To place and input orders and quotes
  • Answer all customer inquiries using available information and resources
  • Input orders
  • Quote items as requested
  • Notify customers of delivery or pricing discrepancies
  • Follow-up to turn quotes to orders
• Assist customers with specific needs regarding order placement and/or follow up
  • Determines part number and/or components required
  • Review order status changes with customer
  • Expedite orders as requested by customer
  • Maintain Open Order Report on a weekly basis
• Assist Engineering, Purchasing, Accounting, Production Control, TSS, Sales and Engineering as required
  • Provide accurate data as requested by various departments regarding customer request and quotes
  • Provide/maintain sales figures
• Maintain system pricing structures
  • As required, review pricing structures and identify problem areas to appropriate department
  • Adjust pricing as required with approval of immediate supervisor
  • Maintain blanket orders
  • Maintain custom price books
• Maintain customer database
  • Maintain customer information database as required for customer service
• Maintain order and quote files along with customer correspondence
  • Maintain files in neat and orderly manner
• Assign serial numbers for tooling
  • Assign serial numbers for tooling purchased via replacement parts group 

Job Requirements    

 Education          

• High School Diploma or GED equivalent
• Zero to two year’s experience in job related position preferred

Skills & Relevant Work Experience

• ERP, SAP or MRP System Knowledge
• Attention to detail
• MS Suite
• Strong Excel
• Customer Service Skills
• Basic sales experience
• Basic knowledge of drawing schematics
• Ability to manage multiple tasks throughout the day
• Ability to communicate and deal (verbally and writing) with all types of customers

Travel Requirements: Up to 10%

EOE M/F/D/V

For consideration, candidates must meet the minimum qualifications shown and have a verifiable record of experience in the field applied for.
Please complete the application for employment – linked here
Bartell requires pre-employment testing, drug screening, physical and background check.
BARTELL MACHINERY SYSTEMS, LLC is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.
6321 Elmer Hill Rd Rome, NY 13440 ● www.bartellmachinery.com ● 315-336-7600